Refund Policy

Thank you for choosing Cozy Bubs Online as your destination for all things adorable and cozy for your little ones. We understand that sometimes things may not meet your expectations, and we’re here to assist you through our refund policy.

Returns

We accept returns within 7 days from the date of purchase. To qualify for a return, the item must be unused, unwashed, and in its original packaging with all tags attached.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days. Please note that shipping charges incurred during the initial purchase are non-refundable.

Exchanges

If you wish to exchange your item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order. We’ll guide you through the exchange process, ensuring you get the perfect item for your little one.

Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

Gift cards
Personalized or custom-made items
Perishable goods
Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

Return Shipping

You are responsible for covering the shipping costs for returning your item unless the return is due to our error, such as a wrong item shipped or a defective product. In such cases, we will provide you with a prepaid shipping label for your convenience.

Processing Time

Refunds and exchanges will be processed within 7-14 business days of receiving your returned item. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with a return or exchange, please don’t hesitate to reach out to our friendly customer support team. We’re here to ensure your experience with Cozy Bubs Online is delightful and hassle-free.

At Cozy Bubs Online, we celebrate childhood by providing you with adorable and high-quality products, ensuring every moment with your little ones is filled with joy and comfort. Thank you for being a part of our cozy family!